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Return and Refund Policy

Return and Refund Policy

A Winmaker Registered Direct Seller is entitled for a 100% refund of the invoice amount (maximum period within 30 days from the date of invoice) against the product(s) return but subject to the following conditions:

  • The product shall be in saleable condition accompanied by the Original Sale Receipt/Invoice. The saleable condition shall mean the product should not be opened, must be in original packaging, untampered, and has no sign of use etc.
  • Products can only be returned at the place of purchase which is mentioned on invoice.
  • If the refund is approved, the amount will be received to your account within 1 to 2 business days.
  • Product purchased from a particular Winmaker Franchisee can be returned only at that particular Winmaker Franchisee.

Period of Claim for 100% Refund

Product purchased by a Direct Seller between 1st Day of a Calendar month to 20th Day of the same Calendar month can be returned within 30 days from the date of invoice.

Note: In this case, Direct Seller’s ID shall be terminated.